FAQ

Frequently Asked Questions

Ordering & Payment

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), debit cards, PayPal, Apple Pay, Google Pay, and Shop Pay.

Can I modify or cancel my order?
Please contact us immediately at your contact email. If your order hasn't been processed yet, we'll do our best to help.

Shipping & Delivery

Where do you ship?
We currently ship throughout the UK and are expanding to international markets.

How long does delivery take?
Standard UK delivery typically takes 3-5 business days. You'll receive tracking information once your order ships.

Do you offer free shipping?
We offer free shipping on orders over a certain amount. Check our current promotions for details.

Returns & Exchanges

What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached.

How do I start a return?
Contact us through our Contact Info page and we'll provide return instructions and a return label if applicable.

Products & Sizing

How do I choose the right size?
Each product page includes a size guide. Our loungewear is designed for a comfortable, relaxed fit.

Are your products suitable for sensitive skin?
We carefully select soft, comfortable fabrics. Check individual product descriptions for material details.

About CWTCHE

What does 'cwtch' mean?
Cwtch is a Welsh word meaning a warm hug or cuddle - exactly how our cozy loungewear should make you feel!

Do you have a physical store?
We're currently an online-only shop, allowing us to bring you the best prices and widest selection.

Still have questions?
Visit our Contact Info page or email us - we're here to help!